Customer Service Executive

Blue Insurance Location: Dublin Contact: Michelle Smith
13th February 2017 Email:
Full Time

We are now on the lookout for an enthusiastic and highly motivated Customer Service Executive to join our team in our busy call centre. This is the ideal role for an APA or CIP qualified professional with a passion for delivering great service & looking to join an expanding company offering superb career opportunities.

Joining an award-winning Company, as a Customer Service Executive, you will be responsible for selling policies and answering queries across our range of Travel and Niche Products.

You will be required to have an excellent grasp of both verbal and written English. Additionally, you’ll liaise with underwriters on a regular basis and continually seek new ways to improve quality and efficiency within the Travel and Niche Team.

To be considered for this fantastic opportunity, you must have:

  • Ability to sell over the phone.
  • Strong Customer Service & Communication skills.
  • Ability to work in a busy team environment and to meet strict deadlines.
  • Previous experience in the insurance industry.
  • Experience in cross-selling and upselling.
  • A positive and enthusiastic attitude and the ability to work on your own initiative.
  • A desire to succeed.
  • An APA or CIP qualification is desirable.

Additionally, your other duties will include:

  • Following data protection laws and company protocols.
  • Referring queries to Underwriters and communicating corresponding decisions to the team.
  • Prioritising your workload and ensuring your time is properly managed.

Key Duties / Responsibilities

The duties and responsibilities of the Customer Service Executive will include, but will not be limited to:

  • Answering sales and service calls in an efficient & friendly manner.
  • Joining Outbound Sales campaigns as assign.
  • Delivery against assign daily/weekly sales targets.
  • Handling an assigned workload of emails or queries and following them through to completion.
  • Adhering to data protection and the following protocol as laid out by the company.
  • Referring queries to underwriters and communicating underwriting decisions to the team.
  • Managing your time effectively and prioritising tasks where necessary.


Please respond with your Curriculum Vitae, in the strictest confidence, to:

Michelle Smith
Blue Insurance
Plaza 255 Blanchardstown Corporate Park 2,
Co. Dublin 15