Existing Business Administrator

New Ireland Assurance Location: Dublin Contact: Human Resources
26th September 2017 Email: recruitdirect@boi.com
Full Time

Existing Business Administrator

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and €15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

Our Customer Service teams are responsible for the following:

  • Administering transactions and requests on all life assurance and pension policies from customers and/or their advisors (including Brokers, Broker Consultants, New Ireland Financial Advisors) in relation to life, pension, investment and savings products.
  • Delivering an exceptional level of service both over the phone and by e-mail in a fast paced environment.
  • As part of the role you will also work with your team to deliver on service level agreements and promises to our customers.This challenging position will enable you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and to develop your career within the life & pensions industry.

Key Responsibilities

  • Additionally you will have the opportunity to participate in individual and team development activities and training.
  • Process transactions on policies, amend customer details and provide clients with any information that they require
  • Liaising with Agents and other teams within the company in order to effectively complete customer requests
  • Work as part of a team which consistently achieves our customer service targets and goals
  • Process high volumes of alterations on policies while also maintaining a high quality standard of work
  • Have excellent attention to detail
  • Ensure Legal and Regulatory guidelines are met

Qualifications Required

Third level honours degree qualification (level 8 on National Framework).

Key Requirements

  • Experience working in the financial services industry is desirable
  • You will need a strong customer focus with previous experience solving customer queries either by phone or face to face
  • You have good attention to detail and problem solving skills
  • Ability to work on your own initiative is key
  • Excellent communication, administration and organisational skills, with a flexible and adaptable approach to work
  • An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the jobYou will get a competitive salary and benefits package. Some of these benefits are detailed below:

What will you get

  • Holiday allowance of 23 days plus bank holidays.
  • Pension Scheme.
  • Flexible working hours.
  • Educational Assistance for Industry Relevant Qualifications.
  • Employee Discounts.


Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.



Please respond with your Curriculum Vitae, in the strictest confidence, to:

Human Resources
New Ireland Assurance
Dawson Street,
Dublin 2