Regulatory Bodies

There are a number of regulatory bodies that ensure that the function and practices of our members are properly regulated and to protect the interests of both our members and their customers.

The Central Bank of Ireland

The Central Bank of Ireland is responsible for both central banking and financial regulation.

Financial Ombudsman

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers.

It is a free service to the complainant. It is a statutory body set up under the terms of the Central Bank and Financial Services Authority of Ireland Act 2004 (Section 16 and schedules 6 and 7).

To contact the Financial Services Ombudsman please call 01 662 0899 or Lo Call 1890 88 20 90

Click here to go to the Financial Ombudsman website - use a broker

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Personal Injuries Assessment Board

THE PIAB, (operating as is an independent government body that assesses the amount of compensation due to a person who has suffered a personal injury. is a statutory body,

which provides independent assessment of personal injury compensation for victims of Workplace, Motor and Public Liability accidents.

This assessment is provided without the need for the majority of current litigation costs, such as Solicitors, Barristers and Experts' fees, associated with such claims. In exceptional cases legal / expert fees may apply and examines each case on its own merits. The board assesses the amount of compensation due to an injured party.

Contact details:
P.O. BOX 8
Co. Cork
Tel: LoCall 1890 829 121
Fax: 1890 829 122

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Insurance Ireland

Insurance Ireland is voice of insurance in Ireland, representing 95% of the domestic insurance and 80% of the international Life Insurance market.

Insurance Ireland members pay out more than €13 billion in claims & benefits to Irish customers and contribute over €1.6 billion in tax to the Irish exchequer per annum.

The Insurance Industry holds €200 billion in assets in Ireland of which €35 billion is invested in Irish infrastructure and government debt, generates €51bn in premium income (domestic and overseas) and employs more than 28,000 people.

To contact Insurance Ireland with a query in relation to any insurance company operating in Ireland please contact:

Insurance Ireland
Insurance House,
5 Harbourmaster Place
Dublin 2.
T: 01 676 1820
F: 01 676 1943

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Competition and Consumer Protection Commission

The Competition and Consumer Protection Commission was established on 31 October 2014 and is the statutory body responsible for enforcing consumer protection and competition law in Ireland.

The mission of the Competition and Consumer Protection Commission ('the CCPC') is to make markets work better for consumers and businesses. Their vision is for open and competitive markets where consumers are protected and empowered and businesses actively compete.

Contact information
For press queries call: 01 7038600

Our address is PO Box 12585, Dublin 1.

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